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Frequently Asked Questions
Our Playroom
What is a Playroom?
What is a Playroom?
Our Playroom is a dedicated play space made up of a playmat (the Mat) and playpen (the Pen) designed to fit and work together seamlessly as a set. It creates a secure area for independent play while allowing you to supervise from nearby, making it easier to manage household tasks while keeping your child safe and engaged. Measuring approximately 5x7 ft when assembled, our Playroom provides plenty of room for exploration, tummy time, and diaper changes—all within a cozy, easy-to-clean environment.
What makes your Playroom unique?
What makes your Playroom unique?
Our Playroom is a complete, furniture-grade playroom set that actually looks beautiful in your home. It includes the Pen and the Mat—a matching set that creates a spacious 5x7 ft area for long-lasting play: tummy time, first stands, tumbles, and even diaper changes. The Mat and Pen are made to fit perfectly together, creating a safe, versatile space that’s easy to set up, easy to clean, and designed to blend into your living space—so it works for both your child and your home. You can also buy the Mat or Pen on their own if you don’t need the full Playroom setup.
Why does Matty’s Room cost more than a typical playpen?
Why does Matty’s Room cost more than a typical playpen?
Matty’s Room is not just a playpen—it’s a furniture-grade, all-in-one playroom setup that replaces the need for a separate pen, mat, rug, and even a dedicated diaper changing station. You’re getting a matching set designed to live in your living room, with premium non-toxic materials, a gapless setup that stays put, and a design you’re actually happy to look at every day.
Where cheaper options often shift, gap, clash with your space, and get donated after short use, Matty’s Room is built for daily use over years—through tummy time, first stands, wobbly walks, tumbles, and quick changes, and even for a second child. It’s a “buy once, use for years” investment in safety, stability, design, and convenience, all in one space.
For families who don’t need the full setup, you can also purchase the Pen or the Mat on their own.
What is included in your Playroom?
What is included in your Playroom?
The Playroom consists of the Mat and the Pen that becomes approximately 5 x 7 ft in size when assembled.
Can I buy the Pen or the Mat on its own?
Can I buy the Pen or the Mat on its own?
Yes! While we designed the Playroom as a complete matching set (Pen + Mat), you can absolutely purchase the Pen or the Mat separately. This is great for families who just want the Pen or the Mat on its own without the full Playroom setup.
If you’re mixing our Pen or Mat with other brands’ products, please make sure the overall setup is safe - no gaps where little limbs or heads could get stuck, a firm and stable surface underneath, and no items that could create suffocation or entrapment risks. Your child’s safety always comes first. 💛
How does your Playroom work? And how does it support my day-to-day childcare?
How does your Playroom work? And how does it support my day-to-day childcare?
Our Playroom is designed to make everyday caregiving easier and more enjoyable. We recommend setting it up in a shared living area, such as a family room or living room, where you and your child can co-live and interact throughout the day.
This setup allows your little one to play independently in a safe, engaging environment while still feeling connected to you. It also makes it convenient for you to supervise while handling daily tasks or step in for tummy time, interactive play, quick diaper changes, or feeding. Spills are no problem—it’s thoughtfully designed with real-life parenting in mind!
Is your Playroom safe?
Is your Playroom safe?
Yes! Our products meet and exceed safety standards (CPSIA, ASTM) and are free from harmful chemicals like BPAs, phthalates, lead, cadmium, and other toxins. Please read more about our unique safety features in safety details.
Is your Playroom difficult to assemble?
Is your Playroom difficult to assemble?
Not at all! The Playroom is quick to set-up in under 10 mins and no tools are required. The panels snap together with an intuitive interlocking system, so you can set it up or adjust it in minutes—no screws, bolts, or extra effort needed. The playmat needs no assembly—simply unfold and place it inside the playpen to complete the Playroom!
Can I use the Mat separately?
Can I use the Mat separately?
Yes! The Mat can be used on its own without the Pen for playtime, tummy time, and acts as a soft surface for your little one. It’s a great option to start with, and if you decide to create a more secure play space later, you can easily add the Pen to complete the Playroom setup.
Can I use the Pen without the Mat?
Can I use the Pen without the Mat?
Yes, you can use the Pen without the Mat—but it’s important to make sure your setup is safe. The Pen should always sit on a firm, stable, and level surface (never on a soft mattress or cushion), and if you pair it with another brand’s mat or rug, be sure there are no gaps where little hands, feet, or heads could get stuck.
We designed the Pen and Mat to work together as a complete, cushioned Playroom, but if you use them separately or mix with other products, please always double-check for entrapment or suffocation hazards and supervise young children closely. Your child’s safety comes first. 💛
Can I use the Pen with another playmat that is not from Matty’s Room?
Can I use the Pen with another playmat that is not from Matty’s Room?
Yes, you can use the Pen with another playmat—as long as the overall setup is safe. A few things to keep in mind:
- The mat should be firm and stable, not a soft mattress or cushion.
- The surface underneath should be flat and level, so the Pen doesn’t wobble or tip.
We designed our Mat to pair perfectly with the Pen and create a safe, cushioned play space, but if you choose to use another brand’s mat, please make sure that the setup feels stable and always supervise young children closely. 💛
Safety
Are your products safe?
Are your products safe?
Yes! Our products feature innovative design elements and high-quality materials that meet and surpass the industry standard. They are crafted from child-safe, non-toxic materials responsibly sourced from trusted suppliers in Asia, and have been independently tested and certified to not only meet U.S. CPSIA Toy Safety and ASTM standards, but also exceed California’s Proposition 65 chemical safety requirements—the strictest in the nation. They are free of BPAs, PVCs, latex, and other harmful chemicals such as phthalates, lead, and cadmium.
What are your products made of?
What are your products made of?
We are committed to using high quality, safe, and responsibly sourced materials in all of our products.
- The Mat (playmat): Our playmats are made in South Korea using durable, non-toxic vegan leather and glue-free polyethylene foam pad. These child-safe materials come from vendors who have been producing them for over 15 years. Trusted and tested by millions of parents in East Asia—particularly in South Korea and Japan—our playmats are made to be durable and safe.
- The Pen (playpen): Our playpens are made primarily of food-grade HDPE (high density polyethylene), chosen for its durability, safety, and premium finish–and also widely recyclable for repurposing. It’s lightweight yet sturdy and resists moisture, making it easy to clean and hygienic. The materials are ethically sourced from experienced vendors in China who have been making high-end children’s products for over 12 years. They are known for consistent quality and meet our high bar for safety and durability.
What innovative design elements make your Playroom safer and more unique?
What innovative design elements make your Playroom safer and more unique?
Superior safety and seamless user experience were our top priorities when designing our Playroom. So we went beyond the existing industry standards to create a space that is both secure and thoughtfully engineered. As a result, our Playroom includes innovative design elements as follows:
- The Mat (playmat): A gapless top surface eliminates dangerous gaps where little hands or feet could get stuck, while a slip-resistant back keeps the mat firmly in place, reducing the risk of skidding.
- The Pen (playpen): Our Pen feature patent-pending Safety Stoppies™ to prevent movement and slips, while its rounded edges not only reduce injury risks but also provide a softer surface for your little one. The triple-action sliding door lock ensures a child-proof yet parent-friendly closure for added safety and ease of use.
What innovative material safety makes your playmat (the Mat) safer and more unique?
What innovative material safety makes your playmat (the Mat) safer and more unique?
We know your little one spends a lot of time on the playmat—touching, crawling, and making messes—so we wanted to ensure you feel completely confident about this high-contact space. That is why we are proud to introduce additional material innovations that provide even more peace of mind:
- Antibacterial Protection: The vegan leather surface features an antibacterial coating that helps reduce bacteria.
- Glue-Free Foam: Our foam is bonded using a heat process, eliminating the chemical adhesives commonly used in typical playmats. These adhesives can leave harmful residues and release VOC chemicals into the air that children might inhale. Our Mat creates a cleaner, safer, and longer-lasting play surface that supports your child’s well-being.
Can I use the Pen separately without the Mat?
Can I use the Pen separately without the Mat?
Yes, you can use the Pen without the Mat—but it’s important to make sure your setup is safe. The Pen should always sit on a firm, stable, and level surface (never on a soft mattress or cushion), and if you pair it with another brand’s mat or rug, be sure there are no gaps where little hands, feet, or heads could get stuck.
We designed the Pen and Mat to work together as a complete, cushioned Playroom, but if you use them separately or mix with other products, please always double-check for entrapment or suffocation hazards and supervise young children closely. Your child’s safety comes first. 💛
Is it safe to leave my child unattended in the Playroom?
Is it safe to leave my child unattended in the Playroom?
We understand how challenging it is to keep an eye on your child every second of the day. However, the safety of your child should always be the #1 priority, and it’s never safe to leave them unattended in any setting, including cribs, bassinets, playpens, car seats, or the Playroom. The Playroom is designed for supervised play, giving you peace of mind while allowing your child to explore and grow. Always keep your little one within sight or earshot to ensure they stay safe and happy!
How do I register my product for a safety alert?
How do I register my product for a safety alert?
To comply with U.S. Consumer Product Safety Commission’s for durable infant & toddler products, we provide a product registration program to keep you informed of any important safety alert or recalls. To register your product, please visit our Product Registration Page and complete the required information, including your product's model number, contact details, and purchase information.
Product
What does the Playroom consist of?
What does the Playroom consist of?
The Playroom consists of the Mat and the Pen that come together as a set to form a versatile and stylish play space where babies and toddlers can explore safely, while seamlessly fitting into your home.
- The Mat features a soft, cushioned mat made from non-toxic, high-quality materials, designed for comfort, easy cleaning, and long-lasting durability.
- The Pen features a secure, modern enclosure featuring patent-pending safety innovations, such as Safety Stoppies™ to prevent movement, rounded edges for a better grip and reduced injury risk, and a triple-action sliding door lock for a child-proof yet parent-friendly closure.
How big is the Playroom?
How big is the Playroom?
Currently, our offering consists of a Playroom that measures approximately 5 x 7 feetwhen fully assembled. This spacious area provides plenty of room for movement while fitting seamlessly into most home spaces.We’ll be introducing additional sizes in the future, so stay tuned!
How thick is the Mat (playmat) and how does the cushioning feel?
How thick is the Mat (playmat) and how does the cushioning feel?
Our Mat is approximately 1.5 inches thick, offering the perfect balance of comfort and support for your baby or toddler. The high-density foam inside is designed for excellent shock absorption, not only helping to protect little ones during play, tumbles, or falls but also reducing noise levels, making it ideal for active playtime in any space.
Where are Matty’s Room products made?
Where are Matty’s Room products made?
At Matty’s Room, we create products we trust for our own children. That’s why we carefully choose manufacturing partners who uphold the highest standards of safety, quality, and ethical production. We collaborate with experienced suppliers and manufacturers who have been producing premium children’s products for over two decades.
- The Mat: Our playmats are made in South Korea using materials that have been a trusted choice for families in South Korea and Japan for over 15 years. Each mat is produced with strict quality control to ensure durability, safety, and comfort for little ones.
- The Pen: Our playpens are manufactured in China by a respected partner known for producing high-end children’s furniture and toys. We’ve chosen this factory for its commitment to responsible sourcing and thorough safety testing, ensuring a product that meets our high standards.
What is the recommended age range for the Playroom?
What is the recommended age range for the Playroom?
- The Playroom is most suitable for children of 0-36 months.
- Our Mats are suitable for all ages—from newborn tummy time to toddler adventures and beyond!
Can the Playroom be used on hardwood floors or carpets?
Can the Playroom be used on hardwood floors or carpets?
Our Playroom is designed to work on most floor types, including hardwood and carpets. For optimal performance, we recommend placing the Playroom on a firm, even surface and ensuring all components are properly assembled.
Can the Mat be used on hardwood floors or carpets?
Can the Mat be used on hardwood floors or carpets?
While our Mat is designed to work on most floor types, including hardwood and carpets, it is particularly well-suited for hardwood floors, as the Mat features an anti-slip backing that helps keep it securely in place, preventing any shifting during playtime. On carpeted surfaces, the playmat still provides a cushioned and supportive area, though grip may vary depending on the carpet’s pile height.
Can the Playroom be used outdoors?
Can the Playroom be used outdoors?
The Playroom is not designed for outdoor usage. To maintain their quality and durability, avoid exposure to sharp objects, moisture, or prolonged direct sunlight.
Is the Playroom foldable and storable?
Is the Playroom foldable and storable?
Yes! The Playroom is designed for convenience and flexibility. The Pen can be disassembled into its individual pieces for storage, allowing you to tuck it away when not in use. The Mat folds up effortlessly, making it perfect for playdates, travel, or quick storage when you need to free up space.
Is the Mat easy to store and transport?
Is the Mat easy to store and transport?
Yes! Our Mats are designed with portability in mind. They fold easily into a portable size, making them simple to store or transport wherever you need.
How do I assemble the Pen or the Playroom?
How do I assemble the Pen or the Playroom?
The Playroom is quick to set-up. The Pen takes around 10 minutes, requires no tools, and can be assembled by one person. The Mat needs no assembly—simply unfold and place it inside the playpen to complete the Playroom!
Care & Cleaning
How do I clean the Playroom?
How do I clean the Playroom?
- The Mat: Life’s little messes are no problem! Thanks to our innovative no-gap surface on the top, there’s no place for debris or crumbs to get trapped. Simply wipe the mat with a damp cloth or mild cleaner, and it’s good as new. For more details, please refer to the fabric labels on the playmat for specific cleaning instructions.
- The Pen: Our playpen is designed for easy maintenance. Simply wipe it down with a damp cloth and a mild, non-abrasive cleaner. For tougher stains, a gentle soap and water solution should do the trick. Avoid soaking them too much, and be sure to dry them completely after cleaning.
Is the Mat waterproof?
Is the Mat waterproof?
Our vegan leather playmats are water resistant but not completely waterproof. You should always wipe away spills as soon as possible. Our seamless surface design will also help with that. You won’t have to worry about spills seeping through the crevices!
Is the Pen waterproof?
Is the Pen waterproof?
The playpen’s materials are designed to be water resistant, but not waterproof. Wipe up spills promptly to prevent damage. Avoid excessive moisture exposure.
Can I use harsh cleaning products on the Playroom?
Can I use harsh cleaning products on the Playroom?
No. Please do not use bleach, abrasive materials, or harsh chemicals, as they may be harmful to children and could damage the product.
Returns
What is your returns & exchanges policy?
What is your returns & exchanges policy?
We want you to love your Playroom! But if you're not completely satisfied, you can return your item within 21 days of the shipping date. To be eligible for a return, the item must be unused, in its original packaging, and in resellable condition.
Due to the large size and weight of our boxes, we charge a flat return shipping fee of $75 per item (Please note: The Playroom consists of two items, the Mat and the Pen). This amount will be deducted from your refund.
Additional restocking fee may be assessed if returned goods are found to be used, damaged, or not in their original packaging/condition. This fee helps cover inspection, repackaging, and repair costs when an item cannot be resold as new. We appreciate your understanding!
At this time, we do not offer direct exchanges. If you’d like a different color or product, please follow the return process above and place a new order once your refund has been issued.
Can I cancel or modify my order?
Can I cancel or modify my order?
If your order hasn’t shipped yet, please contact our customer support as soon as possible. We process orders quickly, so while we can’t guarantee cancellations or modifications, we’ll do our best to accommodate your request. If your order has already shipped, it cannot be canceled or modified, and you will need to follow our return policy.
How do I initiate a return?
How do I initiate a return?
You can return your product by following these instructions:
- Contact Customer Service – Reach out to us at support@mattysroom.com with your order number and details of the item you wish to return to request a return label.
- Receive Return Confirmation – Receive return confirmation and follow instructions on how to pack and return your order.
- Ship It Back – Drop off the package at the designated shipping location.
- Receive Your Refund – Once we receive your return, your refund* will be processed within 5-10 business days.
*Return shipping fee and any applicable restocking fee will be deducted from your refund.
What if my order arrived damaged or is missing parts?
What if my order arrived damaged or is missing parts?
We’re sorry for any issues with your order! If your item arrives damaged or with missing parts, please contact our customer service team at support@mattysroom.com within 7 days of delivery. Be sure to include your order number, a description of the issue, and clear photos of the damaged item or missing components. We’ll work quickly to resolve the issue by offering a replacement or sending the missing parts.
Shipping
Is shipping included?
Is shipping included?
We currently offer free shipping to all 48 contiguous U.S. states.
At this time, we’re unable to ship to Hawaii, Alaska, U.S. territories, or military addresses — but please check back as we work to expand our delivery areas.
What is the ship time?
What is the ship time?
You can expect your package to arrive within 4–7 business days after your order. Delivery times are based on business days, so weekends aren’t included.
Do you offer expedited shipping?
Do you offer expedited shipping?
We do not offer expedited shipping (next-day or 2-day delivery) at the moment — but stay tuned, we’re working on adding it!
Where do you ship to?
Where do you ship to?
We currently offer free shipping to all 48 contiguous U.S. states.
At this time, we’re unable to ship to Hawaii, Alaska, U.S. territories, or military addresses — but please check back as we work to expand our delivery areas.
What is my order number?
What is my order number?
Order number can be found on the order confirmation email that you have received upon placing your order.
Can I change my shipping address?
Can I change my shipping address?
If your order hasn’t shipped yet, please contact our customer support as soon as possible at support@mattysroom.com.
We process orders quickly, so while we can’t guarantee a change of address, we’ll do our best to accommodate your request. If your order has already shipped, we won’t be able to modify the destination. Please contact us at support@mattysroom.com for further assistance.
We are ready to be your sidekick!
With our Playroom, get 15 minutes of your time back. Enough to sip tea, heat up some leftovers, or sift through the mail. Ready for it?
MEET & GREET